For customer testimonials
Collect video testimonials with one link
Send a happy customer a link. They record a few words in their browser, watch it back, and send it when they're happy. You get the video file to use wherever you like.
Have a go with your own camera in the demo. Nothing is uploaded. Sign-up opens soon.
The usual trouble
Why asking for a video so often comes to nothing
A call is a lot to ask
Someone who'd gladly say a few nice words may not want to find a slot in their diary and sit in front of you while they do it.
Sending the file is the hard part
A minute of phone video is often too big to email. Then it's a question of which app to use, which link to share, and whether it turns up at all.
The moment passes
The best time to ask is while the visit, the job or the result is still fresh. Every extra step between yes and done makes it easier to leave for later.
How it works
From asking to having the video
- 01
Write your request
Say what you'd like them to talk about and set a time limit. A minute is plenty for two or three questions.
- 02
Send the link
Put it in a thank-you email, a text or a message. They open it on their phone or computer and record there and then, with no app to install and no account to create.
- 03
The video arrives
We email you when it comes in. Watch it in your dashboard, then download the file for your website, a post or a presentation.
What to ask
Testimonial questions worth asking
Pick two or three, not all of them. A minute is easier to say yes to than five, and one good question gets a better answer than a list.
Before
- What were you looking for when you found us?
- What had you tried before?
- What nearly stopped you going ahead?
What it was like
- What was it like working with us?
- Was there a moment that stood out?
- What surprised you?
Afterwards
- What's different now?
- Which part has been most useful?
- What would you say to someone who's thinking about it?
- Who would you recommend us to?
A request you could copy
This is what goes into a link: a title, and what you'd like them to say. Change the words to sound like you.
- Title
- A few words about your visit
- What you're asking for
- Thanks for coming in. Could you tell us what you were looking for and how it went? A minute is plenty. We'd like to share your video on our website and social pages, so please only record if you're happy with that.
Settings
Setting a link up for testimonials
You make these choices for each link. Here is where we'd start.
- Time limit
- 1 minuteEnough for two or three questions. The recorder counts down and stops by itself.
- Video shape
- Portrait (9:16)Upright suits phone screens and social posts. Choose landscape for a web page, or square for a grid.
- Expires after
- 30 daysTime for a reminder, and then the link stops working instead of sitting in an old email for ever.
- Max recordings
- No maximumLeave it open for a link you send to every customer. Set it to 1 when the link is for one person, so a forwarded copy is no use to anyone else.
On their side
What your customer sees
A video of someone's face and voice is about as personal as data gets, so we're careful with it at every step.
- Nothing to installThe link opens in the browser on their phone or computer. They don't need an app or an account.
- They agree before the camera turns onWe tell them who will receive the video and how long it's kept, and ask them to agree, before anything is switched on.
- They can try againThey watch their video back and can record it again as often as they like. Nothing is sent until they're happy with it.
- They can add their nameThere's a box for their name if they'd like to give it, so you know who each video is from.
Good to know
What you get, and what stays with you
The original file
You download the video your customer recorded, with nothing added to it. We never watermark a video.
Publishing is up to you
ClipStation collects the video and keeps it private. It doesn't edit it or put it on your website for you. Download it and use it where you like.
Say how you'll use it
Your customer agrees to share the video with you. If you plan to post it or use it in advertising, say so in your request, as the example above does.
Download the ones you want to keep
Videos are deleted automatically, after 30 days on Starter and 90 on Pro. That's the period your customer is told, so save a copy before then.
Which plan
Start small and move up when you need to
Starter£9 a month plus tax
5 videos a month and one active link, which suits a single testimonials link you send to every customer.
Pro£19 a month plus tax
25 videos a month and 5 active links, so each product, branch or campaign can have its own. No ClipStation badge under the recorder.
You can change plan or cancel at any time. See everything each plan includes
Questions
Before you ask your first customer
Do my customers need to install anything?
No. The link opens in the browser on their phone or computer. They don't need an app or an account.
Can I use the videos on my website and social media?
Yes. You download the original file and use it wherever you like. Tell your customer how you plan to use it when you ask, so they know what they're agreeing to.
Is anything added to the video?
No. There's no watermark and no branding on the video itself. On the Starter plan a small “Powered by ClipStation” badge sits under the recorder your customer uses. Pro removes it.
What if they're not happy with their first go?
They can watch it back and record again as many times as they like. You only receive the one they choose to send.
How long can a testimonial be?
You set a time limit for each link, from 30 seconds up to 90 seconds on Starter and 3 minutes on Pro.
Can I send the same link to lots of customers?
Yes. One link can keep collecting videos up to your plan's monthly allowance, or up to a maximum you set. For a link meant for one person, set the maximum to 1.
Will ClipStation show the testimonials on my site?
No. ClipStation collects the videos and keeps them private until you download them. Where they go next is up to you.
Also used for
Other videos people ask for
See what your customer would see
The demo takes you through it with your own camera: writing the request, recording as your customer would, and watching the video arrive. Nothing is uploaded and you don't need an account.