For client feedback
Get video feedback from your clients
Send a client a link when you share a draft, a design or a finished job. They tell you what they think out loud, in their own time, and the video comes straight to you.
Have a go with your own camera in the demo. Nothing is uploaded. Sign-up opens soon.
The usual trouble
Why written feedback is hard work for both of you
Tone gets lost
“It's fine” can mean three different things in an email. Hearing someone say it tells you which.
A call for a five-minute opinion
Finding a time you can both do can take longer than the feedback itself.
It arrives in pieces
A comment in one email, an afterthought in a message, a note passed on by a colleague. Nobody is sure which version is final.
How it works
From sharing the work to hearing what they think
- 01
Ask a clear question
Say what you'd like their view on and set a time limit. The more specific the question, the more useful the answer.
- 02
Send the link with the work
Put it in the same email as the draft. They open it on a phone or computer and talk it through, with nothing to install and no account to create.
- 03
Watch it, then act on it
We email you when their video arrives. Watch it in your dashboard as many times as you need, and download it for your project file.
What to ask
Questions that get useful feedback from clients
Ask about one piece of work at a time, and ask something that can't be answered with “looks good”.
First reactions
- What's your first reaction?
- What stands out, good or bad?
- Does this feel like you?
The detail
- What would you change, and why?
- Is anything missing?
- Which option do you prefer, and what tipped it?
At the end of a job
- What went well on this project?
- What should we do differently next time?
- Would you work with us again, and why?
A request you could copy
This is what goes into a link: a title, and what you'd like them to say. Change the words to sound like you.
- Title
- Your thoughts on the first draft
- What you're asking for
- The first draft is attached to this email. When you've had a look, could you talk us through your first reaction and anything you'd change? Ninety seconds is plenty. If it helps, hold the page up or point your camera at the part you mean. This is only for us to work from, and we won't share it.
Settings
Setting a link up for feedback
You make these choices for each link. Here is where we'd start.
- Time limit
- 90 secondsEnough for a reaction and two or three changes. For a longer review, send a link for each part.
- Video shape
- Any shapeThese are for you to watch, so let them record however they're holding the phone.
- Expires after
- 14 daysA date to reply by keeps the project moving. The link stops taking videos when it runs out.
- Max recordings
- 1One link for one client and one piece of work. It closes when their video is in, and stops counting towards your plan's active links.
On their side
What your client sees
A video of someone's face and voice is about as personal as data gets, so we're careful with it at every step.
- Nothing to installThe link opens in the browser on their phone or computer. They don't need an app or an account.
- They agree before the camera turns onWe tell them who will receive the video and how long it's kept, and ask them to agree, before anything is switched on.
- They can try againThey watch their video back and can record it again as often as they like. You only receive the one they choose to send.
- It stays privateTheir video goes to your dashboard and nowhere else. It's stored privately and never appears anywhere public.
Good to know
What you get, and what it leaves to you
The camera, and not the screen
ClipStation records their camera and microphone. It doesn't record their screen, so ask them to hold up or point at whatever they're talking about.
They talk, and you reply your usual way
There are no comments or replies inside ClipStation. Answer them by email, or however the two of you normally talk.
The original file
Download the video for your project file. Nothing is added to it.
Keep the ones that matter
Videos are deleted automatically, after 30 days on Starter and 90 on Pro, and your client is told that before they record. Download any you want to keep, and tell them if you do.
Which plan
Start small and move up when you need to
Starter£9 a month plus tax
5 videos a month and one active link at a time, which works when you ask one client at a time.
Pro£19 a month plus tax
25 videos a month and 5 active links, so several clients can each have a link open at once.
You can change plan or cancel at any time. See everything each plan includes
Questions
Before you send it with your next draft
Do clients need to install anything?
No. The link opens in the browser on their phone or computer. They don't need an app or an account.
Can they share their screen?
No. ClipStation records the camera and microphone. To show something, they can hold it up or point the camera at it.
Can they send more than one video?
Yes, if the link allows it. Set the maximum to 1 for a single reply, or higher if you'd like feedback in stages.
Who can see the video?
Only you. It's stored privately and never appears anywhere public. Each time you play it, we make a private link that stops working after a few minutes.
How long can their feedback be?
You set the limit for each link, from 30 seconds up to 90 seconds on Starter and 3 minutes on Pro. The recorder counts down and stops by itself when the time is up.
How long is a client's video kept?
30 days on Starter and 90 on Pro, counted from when each video arrives. You can delete any of them sooner, and download any you want to keep.
Can I reply to them through ClipStation?
No. ClipStation gets their video to you. Reply by email, or however you normally talk.
Also used for
Other videos people ask for
See what your client would see
The demo takes you through it with your own camera: writing the request, recording as your client would, and watching the video arrive. Nothing is uploaded and you don't need an account.